Canceling a Credit Without Issuing a Refund

A credit on a customer account can be canceled without issuing a refund.

1. Open the Credit Record. The credit can be accessed from the Payment Record, or via Accounting App > Credits.

2. Click Issue Refund/Cancel. The Issue Refund form will appear.

   

   1. Under Select an Option, choose Cancel Credit.
      

   2. The full amount of the credit automatically appears in the Refund Amount field. This can be edited if needed.

   3. Select the Post to Batch.

   4. Choose the Default Refund GL Account from the drop-down list.

      Note: This list consists of Liability and Revenue account types. Funds from the canceled credit will be credited to this account.

3. Click Save. The credit on the customer's account is zeroed out.